"The Secret Ingredient to Flawless Hospitality"

We carefully study each brand standards and procedures to build a benchmark for a mystery shopper program that will clearly define your business strengths and weaknesses.

We design mystery shopper campaigns that answers questions where corporate functions cannot answer in your day-to-day operational life. Our mystery shopper programs are designed to reflect evidence-based, principals-led, and outcome driven tactics to uncover reasons behind unsatisfactory business practices.

Our implementation of mystery shopper programs involves diversified customer segments that triggers and challenge your SOP standards and procedures. 

Data collected will be processed and analyzed, dash boards will be created, and discovery dashboards will be produced to reflect real-time findings benchmarked to your business expectations and people performance on the service line. 

All findings will be supported with evidence, date and time stamped, classified as per the sequence of service, and scored as per approved standard operating procedures and brand standards. 

The final report will recommend change management initiatives with designated priority levels, internal and external interventions to improve business weaknesses, and all data findings will be treated with strict confidentiality as per signed mutual NDA's.